Warranty
| Supplier | Basic Warranty | Exceptions |
|---|---|---|
| AER | 2-year | – |
| Alvarez | Limited lifetime | – |
| Animals Pedal | 1-year limited | – |
| AVANTE Audio | 3-year | – |
| Casio | - | Keyboards, synthesizers and DJ units: 1-year warranty Pianos (CDP, PX and AP series): – Purchased in Canada: 3-year warranty – Purchased outside Canada: 1-year warranty Pianos (Grand Hybrid series): – Purchased in Canada: 5-year warranty – Purchased outside Canada: 1-year warranty |
| Digiflex | – | Custom Products: 5-year limited warranty Fiber Optics: 1-year limited warranty Dataflex: lifetime limited warranty Performance: lifetime limited warranty Premium: lifetime limited warranty Professional Touring: lifetime limited warranty Snakes: 5-year limited warranty Video: lifetime limited warranty |
| Duesenberg | Limited lifetime | – |
| Hiscox | 3-year | – |
| Keeley | 1-year | – |
| KMMK | 1-year limited | – |
| MONO | Limited lifetime | Limited warranty exceptions |
| Moog Music | 1-year | – |
| MusicNomad | n/a | – |
| NS Design | – | CR Series: 5-year warranty NXT Series: 3-year warranty WAV Series: 2-year warranty |
| On-Stage Stands | 1-year | – |
| One Control | 1-year limited | – |
| Outlaw Effects | 1-year | – |
| Quilter | – | Amplifiers: 3-year warranty Footswitches, covers, cabinets, handles and cabinet hardware : 1-year warranty All other accessories: 90-days |
| SKB | Limited lifetime | Limited warranty exceptions |
| Two notes | 2-years | – |
| Voodoo Lab | 5-year | – |
Please visit our SFM website (sfmmi.com) to obtain the warranty period on all our products.
- A) Product Warranty
Warranty is limited to defects occurring in normal use and does not cover product(s) that have been subject to misuse, accident, improper installation, or self-attempts to repair. SFM shall not be liable for consequential damages to equipment, loss of income, or inconvenience.
- B) Repair Warranty
All repairs are given a 90-day warranty applicable on that particular repair only.
Repair Guideline
If you have a product that requires servicing, we strongly suggest you ensure the product is defective before sending it.
We sometimes receive product for servicing only to find no fault with it. In these instances, we do reserve the right to charge for “No Fault Found”, even for repairs under warranty. Once you’ve confirmed that the product is defective, you should:
- A) Contact Tony Vaughan for further instructions via:
- Telephone: 866-832-8679 ext. 2309 between 9:00AM and 5:00PM EST
- Email: tony.vaughan@sfm.ca
- B) In your communication with us, please indicate the problem with the product and include as much detail as possible. The more information you provide us, the easier it will be for us to diagnose the defect and process your request. If there is a serial number on the product, you will need to provide us with that as well. Also, for non-warranty repairs if you require an estimate or if you pre-approve a repair amount, please provide that information in your request.
- C) If the product is sent to us for service, make sure to return it in its original packaging, including packing corners. If you do not have the original packaging, please pack with sufficient packing material to avoid damage during transport. SFM cannot be held responsible for damage incurred during transport due to improper packaging. Damage due to improper packaging may result in charges back to you.
- D) Product sent to SFM for servicing must be sent freight prepaid. Only defective goods that were purchased within sixty (60) calendar days will be issued a call tag. If the product is under warranty, it will be shipped back to you freight prepaid.
Parts Orders
SFM’s Service department will sell service replacement parts to authorized dealers as well as to end users (at retail price). There will be a freight charge for all such warranty and non-warranty parts order. If you require any parts, please contact Gregory Dynkin via:
- Telephone: 866-832-8679 ext. 2224 between 9:00AM and 5:00PM EST
- Email: gregory.dynkin@sfm.ca